Job Description

Account Manager - Remote

Principal Accountabilities (Summary): Reporting directly to the Sales Manager, the Account Manager is responsible for developing new customer relationships and managing oleochemical sales and services of Cremer North America business products.

Position Requirements:

Education, Credentials, Licenses: B.A. or B.S degree in a Business-related or STEM related discipline or equivalent combination of experience and education.

Kind & Length of Experience: At least 2 to 3 years of experience in a marketing or sales position. Must reside with assigned geographic region. Territory could be located in the following regions: Northeast/Mid-Atlantic, Midwest, Southeast or West.

Working knowledge of oleochemical products and chemical services, such as flaking and pastilles. Travel for customer visits within the assigned territory 3-4 days per week; up to 3-4 weeks per month.

Performance Measures and Standards:

• Identify, develop, and grow new opportunities and new customers within assigned sales territory.
• Grow overall sales in the assigned territory.
• Use CRM, sales forecasting and strategic planning to ensure the sales and profitability of products, lines, or services.
• As well as analyzing business developments and monitoring market trends.
• Negotiate prices and terms of sales with new and existing customers.
• Engage with all existing customers in assigned territory.
• Understand customers and prospect buying centers.
• Participate in all local and regional bodies associated with relevant industry associations.
• Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
• Consult with the Sales Manager and Business Managers to gain advice regarding the types of products or services expected to be in demand.
• Using all sources available identify prospects.
• Contact all leads and understand their needs and buying center and develop and close on new opportunities for Cremer North America.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Diligently maintain accurate and current customer records, using automated systems, including but not limited to CRM system.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• In your absence you are responsible to ensure that the tasks assigned to the absentee is adequately covered by them or trained personnel.
• Share customer information/product risk information, including: SDSs Brochures Specifications Appropriate end uses and safety hazards Other requests as appropriate.
• Follow all the rules and guidelines of Cremer NA including but not limited to product safety and how customers and prospects abide by Cremer NA's safety expectations.
• Initiate management of change (MOC) for new products: Adhere to all Environmental, Health, Safety, Security Requirements covered under Local State and Federal Regulations Follow all RC14001 guiding principles, policies, procedures and other requirements.
• Other duties as assigned.

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