Responsible for owning the ongoing account relationship and regular communications with a group of Verity Solutions accounts. Educates, guides and set appropriate expectations with customers on maximizing Verity Solutions products for cost savings and compliance with 340B program guidelines.
Develop ongoing account relationships and serve as the key contact with assigned customers to understand their 340B program, compliance obligations, concerns and other pertinent data to develop clear service solutions.
Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review.
Establish routines to review and analyze key savings metrics and account elements to maintain compliance and visibility to account performance including, but not limited to multipliers, ignores, unknowns, and savings reports.
Educate and train customers on platform interaction specifics and new features/functions of all Verity products.
Proactively report on findings for data anomalies to the appropriate team members and advise on next steps for resolution when possible.
Use primary client management toolset (Salesforce) to manage and document all client interactions and projects as assigned.
Respond timely and completely to customer cases as assigned, ensuring our service level standards are achieved.
Support and promote the Verity Solutions performance standards and values through positive interactions with both internal and external stakeholders on a regular basis.
Support occasional after-hours/weekend on-call support expectations.
Attend to other initiatives and goals as assigned.
BA or BS in Business or related field or equivalent work experience.
3+ years in a customer support, technical support or SaaS account management position.
Strong written business communication skills, including proven ability to deal with competing goals, ability to lead difficult conversations, and the ability to achieve compromise outcomes.
Aptitude to analyze data issues and troubleshoot problems with customer data.
Strong experience and comfort level with MS office products, especially Excel.
Experience using a CRM toolset, preferably SalesForce.com.
Ability to professionally and calmly communicate in both written and verbal forms with all levels of customer staff and management.
Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple client accounts with shifting priorities and details in a fast-paced environment.
Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
Experience working in a goal oriented, delivery focused, and dynamic environment.
Experience in a hospital or pharmacy environment a major plus.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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