Job Description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our V isa Application Center in Vancouver . The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in  Arabic and French is preferred. This is a contractual position.

Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
  EXPERIENCE/QUALIFICATIONS REQUIRED:
  

• Fluent in  English is a requirement for this position.
• Bilingual and fluent in  Arabic and French  is a preferred for this position.
• Excellent written & verbal communication skills in both Arabic and English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to additional hours, if needed
• Attractive Pay and Medical benefits 

Job Tags

Work at office, Worldwide, Flexible hours,

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