Job Description

Call Center Specialist – Calgary

Location: Chinook, Calgary, AB

Work Days: Monday to Saturday (Saturdays required) - (5 days a week)

Work Timings: 8:00 AM – 4:00 PM

Salary Range: $21.00–$24.00 per hour (Additional bonus up to $4/hour)

About Us

Snore MD isn’t just a place to work — it’s a place to grow, belong, and make a difference. With expanding clinics across BC and Alberta, we’re proud to deliver exceptional care that helps our patients sleep better and live better.

We believe in the power of teamwork, positivity, and purpose. If you're passionate about people and ready to be part of something impactful, Snore MD could be your next great chapter.

We’re currently hiring a Call Center Specialist (Patient Care) to join our team in Chinook, Calgary.

What We Offer

We believe great work should be recognized, and a fulfilling career starts with the right support and rewards:

• Competitive Compensation: $21.00–$24.00/hour + up to $4.00/hour in monthly bonuses
• Full Benefits Package: Health, dental, vision, RRSP matching, wellness and education spending accounts
• Exceptional Training: Industry-leading onboarding to ensure your success
• Positive Culture: Join a team that celebrates success, supports each other, and grows together
• Career Longevity: Build a 10+ year career path in a stable and rewarding healthcare environment

What You’ll Do

As a Call Center Specialist (Patient Care) , you’ll be the first point of contact for patients calling into our clinics. Your role will be to create a welcoming, informed, and helpful experience every time.

• Handle a high volume of inbound patient calls with confidence and warmth
• Educate patients on our clinics, services, and treatment options
• Guide patients through our process with clarity and compassion
• Upsell and cross-sell services in a patient-first way
• Resolve concerns quickly and empathetically
• Maintain accurate patient records and documentation
• Meet or exceed performance metrics (call volume, response time, resolution, etc.)

What You Bring

We’re looking for enthusiastic, personable professionals who thrive in a fast-paced, patient-focused environment and bring a passion for service.

• Previous experience in customer service, call center, or high-volume phone-based roles
• Excellent communication and interpersonal skills
• A sincere commitment to patient care and relationship building
• Quick learner who’s comfortable using digital systems and tools
• Friendly, confident, and able to take the lead in a conversation
• Able to work onsite at our Chinook Clinic in Calgary
• Willingness to travel to Surrey, BC for 2–3 weeks of initial training
• Legally eligible to work in Canada (no sponsorship required)

If you're ready to take your customer service skills to the next level in a meaningful, mission-driven healthcare setting, we’d love to hear from you.

Apply Today and Let’s change lives together.

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