Job Description

Role Title: Cash Processing Manager

Reports to: Trading Director – Canada

Location: Toronto, Canada

Business unit: Vault

Role Purpose:

The Cash Processing Manager will lead the operational setup and management of Travelex’s wholesale FX banknote facility in Canada. This role is central to ensuring secure, compliant, and efficient multi-currency order fulfillment.

The successful candidate will be responsible for adapting and localizing Travelex’s global Standard Operating Procedures (SOPs) to meet Canadian regulatory and operational requirements. They will also work closely with the dedicated IT Implementation and Support Manager to ensure all hardware infrastructure is in place and functioning effectively.

Key Responsibilities:

• Oversee the setup and operational readiness of the cash processing facility, including layout, equipment, and workflow design
• Adapt and implement Travelex’s global SOPs and procedures to suit Canadian regulatory and operational needs
• Manage the end-to-end process for picking, packing, and dispatching multi-currency banknote orders with a focus on accuracy, security, and efficiency
• Use Travelex’s in-house systems to manage inventory, track cash movements, and monitor order fulfillment
• Coordinate with the IT Implementation and Support Manager to ensure all infrastructure (e.g., safes, counters, CCTV, alarm systems, workstations) is installed and operational
• Recruit, train, and lead a team of cash processors, ensuring adherence to SOPs and performance standards
• Develop and maintain a Business Continuity Plan (BCP) for the cash processing function
• Monitor daily operations, identify process improvement opportunities, and implement scalable solutions
• Report operational performance, risks, and compliance metrics to the Trading Director and other senior stakeholders
• Support internal audits, compliance reviews, and risk assessment

Qualifications & Experience:

• Minimum 5 years of experience in cash operations, currency handling, or financial services, with at least 2 years in a leadership or setup role
• Experience adapting global SOPs to local regulatory environments
• Familiarity with wholesale FX, multi-currency handling, and inventory management systems
• Experience working with or implementing in-house operational software is an asset
• Strong understanding of AML, KYC, and regulatory compliance in a cash-handling environment

Skills & Competencies:

• Strong process orientation with experience in SOP adaptation and implementation
• Excellent leadership, training, and team management capabilities
• High attention to detail and commitment to operational accuracy and security
• Strong communication and stakeholder engagement skills
• Ability to work independently and manage multiple priorities in a fast-paced, regulated environment

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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