Job Description
Description The Claims Assistant is an entry-level position where the primary function is to support the overall Claims team and its daily operations. The role requires a generalized understanding of the Line of Business’ model and its related products, processes and functions of various team member within the unit that the team collaborates with. The Claims SM assistant is expected to work closely with their immediate colleagues, mainly Claims analysts, as needed to support daily administrative clerical functions from receipt and distribution of mail/email to digital imaging of documents.
Key Responsibilities - Screening/Distributing emails to various team members for actioning
- Sorting and scanning incoming mail for distribution to various team members for handling
- Printing completed correspondence from the Document Generation system for clients
- Preparing client documents for mailing with appropriate summary forms or other forms as required
- Searching the system for client information as it pertains to Returned Mail
- Calling clients for new address or new payment information, as required
- Emailing clients to reply to their inquiries
- Updating, verify status of cheque payment
- Set up new claims for specific products Actively listen and communicate with clients regarding basic requests
- Have keen sense of routine and organizational skills
- Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team
- Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods)
- Demonstrate adaptability in changing or learning new processes
- Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions
Profil - High school diploma, 2 year post secondary education
- 2-3 years industry-related experience or in high volume customer service environment
- Insurance industry experience an asset
- English language skills required. French, an asset
- Excellent communication skills especially verbal
- Excellent customer service
- Good organizational skills and ability to multi-task
- Sense of urgency
- Good conflict resolution, negotiation and problem-solving skills
- Strong team player and willing to work well with co-workers under pressure
- Basic PC skills including MS Office: Word, Excel, Outlook; web-based applications
- Knowledge of medical terminology an asset
- Knowledge of all IASM products (can be gained on the job)
Job Tags
Immediate start,