Position Summary
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $31.24 to $41.32 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International... any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time. ...
Loro Piana seeks a Personalization Specialist in Tokyo to drive the 'My Loro Piana' service, achieving sales targets and enhancing customer engagement. The role involves leading in-store events, coordinating with HQ, and developing strategi...
...Our client located in Toronto is looking for a Bilingual Event Planner to add to their team. You will be responsible for planning and delivering events and programs to their members and network. ***Hybrid position***: two days per week in the office on core days What's...
...Assurances collectives avec contribution de 50 % par lemployeur. Compensation salariale pour les priodes de garde et lusage du tlphone. Banque de vacances gnreuse avec congs mobiles flexibles. Exigences : Diplme universitaire en sciences sociales (...
...seriously, this position is not for you. Commission-Based Door-to-Door Sales Representative SOLAR- Housing & Travel Covered) Summer Sales Opportunity for College Students & Career Path for Aspiring Sales Professionals Join 4Renu! Whether you're seeking a high...