Job Description
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
- Our organization -
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
As a member of the Infrastructure Operations (Data Center) Team, you will have the chance to work on the most advanced technologies in a DYNAMIC environment with expanding opportunities.
If you enjoy working in a strong and close-knit diverse team, Infrastructure Operations (Data Center) Team is the place to be!
- Our team -
The Amazon Data Center Engineering Operations (DECO) team is seeking a strong subject matter expert (SME) who can deploy, operate, and maintain the facilities (electrical/mechanical systems, control/fire-fighting systems, etc.) of our large-scale, high-density data centers. We support our internal and external customers 24x7 all year, so work is by shift, on-call or a combination of the two.
· There are on-call duties and this role will cover shift in case as needed.
Key job responsibilities
MAIN RESPONSIBILITIES
• Own as the site SME and POC, plan, review, evaluate, operate, maintain, improve and manage mission-critical facilities including vendor management, day to day hands-on work and supervision relating to decrease/increase of rack capacity, onsite on-going or future construction works, planned maintenance works and urgent or emergency changes along with the AWS Infrastructure Priorities.
• Participate in and be responsible for future Capacity, Availability and other projects of assigned sites, review, evaluate, and give feedback on designs from Operations viewpoint to mitigate Safety, Security and Availability risks beforehand.
• Prepare and implement countermeasures for natural disasters, emergency response to high priority/critical incidents including creating EOPs, training staff and preparing appropriate tools. Respond to high severity events and large scale events as the owner of the operations. Understand SOO and EOPs, troubleshoot, mitigate, and resolve issues, write and update senior leaders through regular and timely reports, conclude issue with complete root cause analysis.
• Review, evaluate and proactively identify SPOF risks or vulnerability in data center (electrical, mechanical, control) designs, test and commissioning program, construction and operations processes, and consider, plan, coordinate, propose, negotiate, persuade, grant approval from stakeholders for the issue remediation and/or mitigation plan and deliver results
• Build sustainable and scalable mechanisms to collect, review and report regular metrics and KPI of the team, plan, propose, and drive kaizen based on the metrics and KPI results
•Understand and develop team structure, create and document headcount requirements, help drive interview, and hire bar raising candidates, build strong team through delegation, development, training, directing, coaching, empowering, motivating, promoting, and managing 6 to 10 engineers including regular performance review and discussion
•Plan, review, update and manage budget and procurement.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
• Bachelor's degree or equivalent in engineering, computer science, or a related field.
• 7 years+ relevant experience operating and managing mission critical facilities
• 5 years+ people management experience including hiring and developing the best, team promotion experience
• English proficiency (verbal and written) at a level that enables to communicate with global team - TOEIC 800+ or equivalent, and Japanese proficiency (verbal and written) – JLPT N2 or equivalent
• In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub distribution systems, fire detection and suppression systems, cable reticulation systems
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