Job Description

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.

Add a great collaborative team, a challenging variety of work, excellent work life balance, and you have imagined a job at the CLHIA .

About the CLHIA

CLHIA is the respected voice of Canada's Life and Health insurers . Our work concerns the lives of all Canadians. We work alongside our members to advance public policy solutions that ensure a sound and vibrant life and health insurance industry that allows Canadians to enjoy greater financial security and access to valuable supplementary health benefits. Every day at the CLHIA, we bring:

• our authentic selves to the job
• our best ideas to every challenge
• our open minds to other perspectives
• our full trust in one another’s abilities
• our commitment to exemplify respect, accountability, teamwork, and excellence in how we work together; and
• our genuine enthusiasm for a job well done – whether it’s your own achievement or someone else’s.

We are a stable and secure association that has been busier than ever. We are a small close-knit team that works together to make sure the association runs smoothly. This position is currently a hybrid position where you are expected to attend the Ottawa office at least 2 days a week.

The Right Fit

We believe the kind of person you are matters. We have a culture of respect and caring, and we want employees who will thrive in our environment. When we hire, we consider your potential and how you may fit with our team.

You will succeed here if you are:

An excellent communicator – you will be collaborating with not only our internal team but with stakeholders and member companies. Your ability to communicate clearly and with several different parties will support your success.

Independent – you are self-motivated and manage your time well. You are able to organize your day to meet often conflicting priorities and deadlines.

Flexible – this is a position where you will have to approach an issue through different angles and the ability to analyze a situation or problem.

The Position:

Reporting to the Director, Events and Public Affairs, the Event Platforms Specialist is responsible for leading the development, maintenance, administration and improvements of event technology platforms including registration, sponsor/exhibitor applications, payments, websites, communications, reporting and the event app for all conferences. The Specialist’s role will include a unique blend of platforms management and communications.

The position package includes:

• Prescription, dental and paramedical benefits, with employer paid premiums
• A defined contribution pension plan with employer matching
• A competitive compensation package
• 3 weeks paid vacation
• 10 sick days
• 2 floater days
• Hybrid work model based out of our Ottawa office

What you will be working on:

Platform Management

• Collect requirements and lead the architecture, build, testing, and maintenance of event registration paths for attendees, sponsors/exhibitors, and speakers using the registration platform.
• Ensure seamless integration between registration systems and the event app, maintaining data accuracy and user experience.
• Design, test, and update visual assets and content across event websites, email templates, and registration platforms.
• Develop and manage the event app, ensuring accurate content integration, and setup of features such as gamification, surveys, announcements, and live displays.
• Maintain a detailed production schedule for all platform launches, ensuring adequate time for testing, reviews, and stakeholder feedback.
• Proactively identify and implement improvements to platform structure, workflows, and user experience.
• Maintain and update standard operating procedures (SOPs)

Communications

• Respond promptly and professionally to inquiries in the central Events inbox or to the team to handle registration record edits.
• Collaborate with the team to establish and maintain a communications schedule and supporting documentation.
• Draft, edit, and manage the review process for attendee communications, including confirmations, reminders, app content, announcements, and help documentation.
• Ensure messaging is clear, timely, and consistent across all platforms and tailored to various audiences (e.g., members, sponsors, speakers).
• Create visual assets using tools like Canva to support event communications and materials.

Contact & Data Management

• Collaborate with Member Services to manage member and affiliate contact records and create invitation lists within the registration platform.
• Lead the development and maintenance of non-member invitation lists, ensuring compliance with CASL and internal protocols, and coordinating stakeholder reviews.
• Support post-event CRM updates, including attendee lists, contact information, and participation tracking.
• Build and maintain accurate registration reports to support internal monitoring and outreach efforts.
• Assist with post-event reporting and analytics, including metrics from registration and app platforms to inform future planning.

What you will bring:

• College or University degree in a related field with 3- 5 years’ experience or equivalent
• Previous financial services experience, knowledge of the life and health insurance industry, and/or experience with member-based organizations may be considered an asset
• Demonstrated good understanding of discipline with related technical skills; senior roles: solid knowledge of respective discipline(s)
• Strong in MS Office (Word, Excel, PowerPoint, SharePoint, MS Planner), and Adobe.
• Experienced in managing registration platforms and event apps, with advanced skills in Swoogo is preferred.
• Familiar with HTML/CSS, email marketing tools, and CRM systems for contact and data management.
• Demonstrated ability to configure SaaS platforms, onboard users, and provide technical support.
• Intermediate design tools skills (Canva).
• Communication skills (verbal, written, digital), including the ability to effectively build relationships and work collaboratively with individuals at all levels within and outside the Association
• Research, analytical, and problem-solving skills to understand issues affecting the life and health insurance industry or functional discipline; develop options, and make evidence-based recommendations to organizational leadership in support of decision-making
• Organization, project, and time management skills to handle multiple projects, including those with tight timelines and changing priorities
• Familiarity with the policy and legislative processes and political dynamics in the federal, provincial, and territorial governments as required
• Some experience participating in and supporting committees or working groups is considered an asset
• Bilingual (English, French) language skills may be required

How to apply:

Please submit your resume through LinkedIn, Indeed or email to clhiacareers@clhia.ca

The CLHIA is committed to ensuring fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please advise us. We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

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