Job Description

Purpose of Position:

The Terminal Manager is responsible for the overall leadership, performance, and operational management of the transportation terminal. This role ensures that all freight, personnel, and facility operations meet safety, service, cost, and compliance expectations. The Terminal Manager will lead and mentor a team of supervisors, drivers, and support staff while driving continuous improvement, customer satisfaction, and efficient execution of daily activities.

Key Accountabilities:

• Operations Management:
  Oversee daily terminal operations, including dispatch, dock functions, inbound/outbound freight, and route planning to ensure timely and accurate service.
• Leadership & Team Development:
  Manage and develop terminal staff; recruit, train, schedule, and mentor employees to meet performance targets and foster a positive team culture.
• Safety & Compliance:
  Ensure all terminal activities comply with federal, provincial/state, and company safety standards. Maintain and enforce safety programs and participate in audits.
• Customer Service:
  Serve as the primary point of contact for regional customers. Resolve service issues and ensure delivery standards are met or exceeded.
• Performance Monitoring:
  Track KPIs including on-time performance, cost per shipment, claims, productivity, and equipment utilization. Provide reporting and make data-driven decisions.
• Budget & Cost Control:
  Manage terminal budget and expenses. Identify areas of cost savings while maintaining service quality.
• Facility Oversight:
  Ensure the terminal and its equipment are clean, safe, well-maintained, and compliant with regulations.

Other Duties

• Performs other duties as required

Qualifications:

• 5+ years of transportation, logistics, or terminal management experience (LTL or parcel preferred)
• Strong leadership skills with a track record of managing cross-functional teams
• Solid understanding of DOT, FMCSA, or provincial transportation regulations
• Excellent organizational, problem-solving, and communication skills
• Ability to work flexible hours as needed (early mornings, evenings, weekends)
• Post-secondary education in logistics, business, or related field preferred

 Proficiency in logistics software, TMS, Microsoft Office Suite

To be determined

Required Skills:

• Exceptional interpersonal skills
• Strong attention to detail
• Good communications skills (written and verbal)
• Strong self-discipline and initiative
• Creative and effective problem solving ability
• Ability to work with minimal supervision

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