Generous REMOTE, Customer SUPPORT at Fintech! job at 会社名非公開東京都, JP

Job Description

The role of a Customer Support entails providing exceptional customer service, handling customer inquiries, and ensuring customer satisfaction. This individual will be the first point of contact for customers and is expected to maintain professionalism and courtesy at all times. The company welcomes individuals who are interested in long-term growth and taking on more strategic roles.

Description

* Handle customer inquiries from both vendors and end-users, providing accurate and timely responses
* Maintain high customer satisfaction levels
* Document customer interactions for future reference
* Participate in training programs to stay updated on product or company policy changes
* Collaborate in a multilingual environment with team members from various countries.
* Identify and suggest possible improvements to existing procedures

Profile

In order to succeed in this position, a candidate should have:

* Experience in customer support/call center environment (handling phone or email inquiries).
* Excellent communication skills
* A customer-oriented mindset
* A proactive approach to problem-solving
* Basic PC skills (Word/Excel/PowerPoint).
* English language skills to communicate with Team members abroad
* High business level of Japanese

Job Offer

* Base salary + bonus system
* Flex working time with core hours from 10am to 3pm
* Hybrid work system: around 90% WFH allowed
* Employees personal development financial support
* A dynamic and respectful company culture
* Opportunities for professional development and growth

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. In order to succeed in this position, a candidate should have:
・ Experience in customer support/call center environment (handling phone or email inquiries).
・ Excellent communication skills
・ A customer-oriented mindset
・ A proactive approach to problem-solving
・ Basic PC skills (Word/Excel/PowerPoint).
・ English language skills to communicate with Team members abroad
・ High business level of Japanese

Job Tags

Similar Jobs

Depot Connect International

HSE Internal Auditor Job at Depot Connect International

...Description Job Description Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container... ...critical services. DCI has an opportunity for an HSE Internal Auditor to mainly support the North Region. Responsibilities...

Petsmart

Pet Trainer Job at Petsmart

...~ Health benefits: medical, dental, vision ~401k ~ Tuition assistance ~ Associate discounts and perks ~ Paid time off for fulltime... ...a sick/injured pet is identified in the store; transport to the vet as needed. Recommends, informs and sells merchandise and services...

Asher Lasting Exteriors

Window and Door Installer Job at Asher Lasting Exteriors

...remodeling industry. We have current opportunities for talented, experienced and advancement-driven individuals as: Window and Door Installation Technicians For 50 years, Asher's has been recognized as the leading residential exterior remodeling contractor in the...

Landry's Corporate Office

Part Time Security Officer Job at Landry's Corporate Office

...Landrys is seeking an individual to support the companys physical security enterprise. This role will be part of the guard force operation... ...: Must be able to obtain and maintain a state issued Private Security Officer License upon being hired Experience using video...

WTW inc.

Marketing Director - Direct Mail, CRM, Organic Job at WTW inc.

...always the source of our success. About the Role: We are seeking a highly driven and hands-on Marketing Director to oversee direct mail, lifecycle marketing, and organic channel strategy across TRANZACT's lines of business. You'll have the opportunity for owning and...