Job Description

The Offer

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

The Profile

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

The Employer

Our client is a full-service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

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