Job Description

Department: Customer Operations

Location: Toronto

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

Migration Responsibilities

• Lead migrations of Accounting Entity Management and related software
• Understand software functionality within migration scope
• Interview clients to assess migration and operational requirements
• Analyze and map legacy financial and non-financial data
• Extract, reconcile, convert, and import client data
• Test data integrity with clients and conduct functional tool testing
• Assist clients with remote testing and issue resolution

Project Management & Communication

• Create and manage project plans, timelines, and milestones
• Track and communicate project progress via Monday.com and Zendesk
• Attend client meetings to discuss progress and deliverables
• Manage multiple calendars and deadlines
• Ensure completion of project-related documentation and admin

Client Support & Collaboration

• Configure software based on client needs
• Support clients with post-migration queries and successful go-live
• Handover firms to support team after launch
• Provide documented client feedback to product management
• Act as a product expert and assist internal teams when needed

General Responsibilities

• Execute company strategy as defined by executive management
• Ensure timely and successful project launches
• Continuously improve implementation processes

Skills, Knowledge & Expertise

• 1+ year supporting Implementation Consultants with migrations
• Knowledge of software functionality within migration scope
• Proficient in MS Office
• Strong organizational skills and attention to detail
• Solid understanding of accounting fundamentals
• Self-motivated, quick learner, team-oriented
• Positive attitude with strong written and verbal communication
• Skilled in writing professional emails and leading meetings
• Able to manage multiple priorities and stay organized
• Capable of executing delegated project tasks
• Experienced in managing calendars and deadlines
• Committed to exceptional customer service
• University or college degree

Job Benefits

Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.
Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Job Tags

Remote work,

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