ITSM and QA lead Job at Fidel Consulting KK, 東京都

ektzdTlDZnhNT2pxL2Y3eWtsdWFNYXhMU3c9PQ==
  • Fidel Consulting KK
  • 東京都

Job Description

Appealing points: 
  • Work in a Global Environment  Leverage your bilingual skills in Japanese and English while collaborating with both domestic and international teams to support global SAP operations.
  • Hands-on Experience with Leading IT Tools  Gain practical experience with cutting-edge technologies such as ServiceNow, SAP Solution Manager 7.2, and ChaRM in a real-world operations setting.
  • Career Advancement Opportunities  Build highly marketable skills through SAP certifications and global project involvement, paving the way for strong career growth in the IT/SAP domain.

Annual Salary: 8 Million and above

Job Responsibilities

  • Provide daily operational support for SAP systems and service now / SAP Solution manager
  • Control & Monitor Incidents, service requests and change requests via ITSM/ Charm Processes
  • Coordinate and troubleshoot issues using ServiceNow and Solution Manager tools
  • Collaborate with Japanese and global teams to ensure smooth operations and timely resolutions
  • Monitor system performance and proactively address potential issues
  • Document processes and contribute to continuous improvement initiatives.

Job Qualification: 

  • Involved in one SAP E2E implementation & support
  • Proven experience in ServiceNow, SAP operations support / Solution Manager 7.2
  • Strong understanding of ITSM (Incident, Change and Problem management)
  • Experience with Service Now for ITSM process integration
  • Bilingual Proficiency in Japanese and English (both verbal and written)
  • Familiar with SAP Support portal & coordination with SAP Rise team for timely resolution of tickets
  • Ability to work independently and collaborate with Cross functional teams

Preferred Qualifications

  • Experience in CHaRM (Change Request Management) and Monitoring / Alerting in Solution Manager
  • SAP Certification
  • Prior experience in a global SAP support Environment
  • Proficient in Japanese and English Language

Language Skills: Business level Japanese (N2 and above) and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

Measures against passive smoking

No smoking indoors allowed

Job Requirements: English 2, support , SAP system, SAP Solution manager, SAP E2E, SAP , ServiceNow

Job Tags

Similar Jobs

SAP

Technical Service Manager Job at SAP

 ... Enterprise Cloud Services team as a Technical Service Manager (TSM) . You will contribute to SAP's global strategy by...  ... business application software and related services for database, analytics, intelligent technologies, and experience ma... 

Englewood Truck Towing And Recovery

Equipment Transport Driver - Landoll/Lowboy Tractor Trailer Driver Job at Englewood Truck Towing And Recovery

 ...Cincinnati, OH area. This person will be driving a Landoll and lowboy tractor trailer. This person will properly load and transport various...  ...: The primary objective for an Equipment Transport Driver is to execute calls that are given by the Dispatcher without delay... 

Matrix Medical Netowrk

Physician / Family Practice / Georgia / Locum tenens / Collaborating Physician Job Job at Matrix Medical Netowrk

This is an amazing side opportunity where you can work from home at your own time doing 10 minute audits. About the Position:Type: Collaborating Physician - 1099Location: Remote OpportunityHours: Flexible HoursRate of Reimbursement: $300 per AuditThis is not a full-time... 

MetroWest Homecare, LLC

Live In Caregivers NEEDED Job at MetroWest Homecare, LLC

 ...Job Description Job Description Visiting Angels is Sudbury, Ma is seeking experienced caregivers to provide in home care to the elderly. We are looking to fill a live in account, immediate hiring, experience working with the elderly a plus! Benefits: ~401K... 

Health Match BC

Neurology Job at Health Match BC

 ...is better here. Practice Description The Kelowna General Hospital is recruiting within the Department of Medicine, Division of Neurology. Join a team of neurologists with a vision of exceptional neurological care for all. In Kelowna there are opportunities to thrive in...