Job Description

​WHAT YOU’LL DO​​

As a Market Service Delivery Specialist, you will ensure the effective and cost-efficient delivery of Global Tech Services deliveries. Your core responsibilities include assessing service needs, managing stakeholders, and overseeing vendor contracts. Your role encompasses managing service delivery, infrastructure operations, and technology change management to meet business expectations and future needs. You will drive continuous improvement initiatives and adhere to ITSM processes and principles. As a Service Delivery Specialist, you are expected to travel to comply with your responsibilities for your assigned markets.​

You will:​

• Assess service needs, oversee and improve service processes and workflows (e.g., who/what/when/how).​
• Monitor service delivery performance and lead continuous improvement initiatives.​
• Serve as the market point of contact and manage stakeholders for Support Services Deliveries.​
• Manage market-specific vendors, global contracts, and procurement activities in line with H&M policies.​
• Ensure financial management, invoice follow-up, and coordinate change management communications with involved parties.

​

WHO YOU’LL WORK WITH​​

As Service Delivery Specialist, you’ll work closely with stores, area offices, support office, Location Support Specialists, Global Operations, Global Market BT Operations, Retail Tech & Operations, and vendors to ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end. This role will be reporting to NEA BT Operations Manager.​

​

WHO YOU ARE​​

We are looking for people with…​ ​

• Experience in stakeholder management and ensuring compliance.​
• Proven ability in strategic planning, execution, and alignment.​
• Strong knowledge of service delivery and service level management.​
• Proficiency in Korean, Japanese, and English is required

And people who are…​ ​

• Proven experience managing business-critical IT services within large enterprise-grade organizations.​
• Strong background in managing and responding to major incidents and escalations effectively.​
• Experience in documenting test plans, test cases, and executing test procedures.

WHO WE ARE​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.​

​WHY YOU’LL LOVE WORKING HERE  ​​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​​

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​​
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​ 

JOIN US​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​

Take the next step in your career together with us. The journey starts here.​​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible . Due to data policies, we only accept applications through career page.​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

Additional Information

​

Job Tags

Similar Jobs