Job Description

Appeling point: 

• Work in a Global Environment  Use both Japanese and English to collaborate with international teams, enhancing your communication and technical skills in a global setting.
• Hands-on with Advanced Networking Technologies  Gain practical experience with protocols like BGP and OSPF, tools like Wireshark, and platforms like Zscaler—an ideal opportunity to grow as a network engineer.
• Professional IT Operations with ITIL Framework  Improve your incident and change management skills within a structured ITIL process, preparing you for high-level IT roles worldwide.

Annual salary: 7million and above

Responsibilities:

• Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS, proxy)
• Monitor network performance and ensure system availability and reliability.
• Perform network diagnostics using tools like Wireshark, SolarWinds, or similar
• Troubleshoot escalated issues from L1 support and resolve complex network incidents
• Liaise with vendors and regional teams for issue resolution and upgrades.
• Maintain documentation of network configurations, changes, and procedures.
• Adhere to ITIL processes (incident, change, and problem management)
• Provide timely updates to stakeholders on critical issues and progress.
• Participate in capacity planning and performance tuning
• Follow escalation matrix and ensure SLA compliance
• Ability to converse with native Japanese customers in local Japanese and work with Global team in English

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3–4 years of experience in network support or engineering
• Certifications: CCNA / CCNP / ZPA / ZIA is a plus
• Strong understanding of OSI/TCP-IP models and routing protocols (BGP, OSPF)
• Experience with ServiceNow or similar ticketing tools
• Exposure to Zscaler technology is a plus
• Familiarity with network security practices and tools.
• Excellent communication skills (written and verbal) English and Japanese

Japanese Language:Fluent level Japanese JLPT N1 or Business level English

Company Description

Global Solutions, having now has more than 400 SAP consultants in Japan, who are knowledgeable enough in various business areas provided by SAP and lead the operational transformation at the global level.
We are also a unique group of professionals who have expertise in global AMO and ITO service based on inertia, and in new technologies which lead to “Strategic IT”, such as SAP S/4HANA, Predictive Analytics, and Hybris.
The Company’s Group is staffed with about 10,000 SAP consultants all over the world.
Global Solutions, as a Core SAP Solution Company in Japan, provides Japanese corporate customers with a management platform that is global, seamless, and optimized totally by collaborating with the Company’s Group in and outside of Japan

Job Requirements: Japanese JLPT N1, english 2, network devices , SolarWind, L1 support, ITIL processe, network support, engineering, Zscaler

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