Job Description

ServiceNow Developer

The ServiceNow Developer is responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices. Duties and Responsibilities:

• Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, the script includes, catalog items, portal widgets, UI pages, event, and alert rules.
• Perform code review of peer development changes to ensure compliance with our great clients ServiceNow Development standards and vendor's best practices.
• Lead upgrade/patch skip remediation ensuring compliance with the our great client ServiceNow Development standards and vendor's best practices.
• Works with the Business / Product Team and development team to provide an estimated level of effort.
• Take ownership of high-level/complex business requirements and work them to completion.
• Understand business user stories/requirements to provide the technical design and solution for product enhancements / new features.
• Deliver product enhancements, new features, and defect fixes on time and error-free
• Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
• Provide updated documentation of all product work including but not limited to, design documentation, technical operations/support documentation, and release notes.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Ensure all work adheres to the processes, policies, and best practices for development and the platform for ServiceNow.
• Comprehensive understanding of ServiceNow Discovery and Configuration Management Database (CMDB) best practices.
• Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks to scrum master/team leads / management.
• Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
• Ensure the system maintains compliance with policies and procedures.
• Mentor other team members as needed and provide technical guidance to the process and management teams.
• Practice safety-conscious behaviors in all processes and procedures.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent and relevant experience:
• 3+ years of experience in ServiceNow Platform development
• 2+ years of experience in ITSM development
• 3+ years of experience in Agile development practices
• ServiceNow CSA Certification (preferred)
• ServiceNow CAD Certification (preferred)
• Active TS/SCI Clearance

Knowledge, Skills and Abilities:

• Ability to obtain CI Poly
• Ability to script complex scenarios during interactive sessions
• Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations
• Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
• Ability to work independently to achieve exceptional results
• Demonstrated ability to deliver quality work on time and translate planning into action
• Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery

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