We're seeking a turnkey Operations Manager to oversee the day-to-day operations of a large-scale commercial property in the Ottawa area. The ideal candidate will have extensive experience with building technical systems, facilities management, and unionized environments. This is a critical leadership role that requires strong communication skills and a resilient, people-first personality.
Responsibilities
Oversee and manage all aspects of the property's daily operations, ensuring a safe, clean, and efficient environment.
Manage two direct reports (Maintenance Supervisor and Operations Supervisor) and nine indirect reports, fostering a culture of accountability and high performance.
Supervise the central plant system, including chillers and boilers, and other critical HVAC and building technical systems.
Act as the primary point of contact for external partners, including contractors and vendors, ensuring service level agreements are met.
Manage tenant and stakeholder relations, addressing business and human needs with a balanced and professional approach.
Lead union negotiations and manage union relations, specifically with maintenance and HVAC unions.
Develop and implement operational policies and procedures to improve efficiency and reduce costs.
Qualifications
Minimum of five years of experience in a similar Operations Manager role within a commercial setting.
Proven expertise in facilities management and the maintenance of complex building technical systems, including HVAC.
Demonstrated experience managing in a unionized environment.
Strong interpersonal and communication skills with the ability to navigate complex situations without taking things personally.
A proactive and autonomous work style, ready to hit the ground running without extensive training.
Knowledge of the Ottawa market is a plus.
Compensation & Benefits
Salary : $90,000 - $100,000 annually, commensurate with experience.
Bonus: Eligible for a performance-based bonus
Time Off: Three weeks of paid vacation.
Benefits : Comprehensive benefits package, including health, dental, and vision insurance.
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