Job Description

Purpose of Position:

To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Key Accountabilities:

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Other Duties

• Performs other duties as required

Qualifications:

• Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
• Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Required Competencies:

To be determined

Required Skills:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Skilled in word processing and email management
• Comfortable navigating MS Windows operating system
• Proficiency with logistics systems and reporting

Supervision :

This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.

Decision Making and Judgment :

General instruction is given for work but there is some choice to depart from, or modify existing procedures or standards if the situation requires. There is some scope to decide or set priorities based on a given situation. Some problem may have to be referred to a supervisor/manager to obtain clarification.

Impact of Errors:

If loads are not dispatched effectively than it could negatively affect customer relations and driver relations.

Delayed completion of sortation may adversely impact other terminals and lead to an increased sorting load at the corresponding dispatch terminal.

Working Conditions:

• Warehouse or distribution center environment
• Standing, walking, and lifting up to 50 lbs.
• Shift work includes early mornings, evenings, and weekends.
• Follow safety protocols and use PPE
• Strong attention to detail.

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