Job Description

🏀 What is Bounce
Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 13,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE !)

🧑‍💻 About the role

We are seeking a dynamic and multilingual Partner Success Specialist to join our growing team. In this role, you will be instrumental in driving quality and revenue through the successful onboarding and continuous engagement of our partners. The ideal candidate will be fluent in French, Italian, and English, and will have a strong background in partner management, customer success, or a related field.

👷🏾‍♀️ Where you come in

1. Partner Support:

• Provide exceptional support to our partner network in Japan, guiding them
  through the setup, implementation, and ongoing usage of the Bounce platform.

• Serve as the primary point of contact for partners, addressing inquiries, troubleshooting issues, and providing timely resolutions to ensure aimless experience.

• Collaborate with cross-functional teams to escalate and resolve technical issues or complex partner queries.

1. Partner Success:

• Develop and implement strategies to optimize partner performance and drive revenue growth within the Japanese market.

• Analyze partner data and performance metrics to identify trends, opportunities, and areas for improvement.

• Proactively engage with partners to provide insights, recommendations,
  and actionable plans to enhance their profitability and satisfaction.

• Work closely with market launchers and market managers to onboard new partners, drive partner engagement and retention.

✅ Your profile

• Japanese Native

• Fluency in Japanese and English, both written and verbal.

• Previous experience in customer support, account management, or a similar role, preferably within the travel or hospitality industry.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Bounce is committed to welcoming everyone, regardless of gender identity, orientation or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender or age, it is about people.

About Working at Bounce

At Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.

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