Job Description

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.

Want to help people get the support they need when they actually need it? You’re in the right place.

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.


Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.
Want to help people get the support they need when they actually need it? You’re in the right place.

As the Pharmacy Assistant (PA) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass onboarding new patients, receiving new and refill prescriptions orders and providing end-to-end technical dispensing functions (entry, billing, packaging, shipping), inventory management and ordering, problem resolution and communication, and various other dispensary duties as assigned by your Team Lead. You often serve as the first point of contact for patients, healthcare practitioners, and organizations. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all of the duties you perform it is essential to comply with all ethics and standards of practise of the Ontario College of Pharmacists under the supervision of Regulated Pharmacy Technicians and Pharmacists

WHO WE'RE LOOKING FOR

1. Customer Onboarding and Customer Experience:

• Enter and create profiles for new customers and patients using a variety of technologies.
• Transfer prescription profiles from previous customer pharmacies and enter them into the patient profile.
• Explain to customers how to fully experience all the services, offers, and conveniences offered by our pharmacy.
• Answer customer questions to the best of your ability and forward questions of a clinical nature to pharmacists.
• Take a “Customer First” approach to all customer interactions.
• Complete tracking and reporting of customer interactions as defined and appropriate.

2. General Prescription Processing:

• Call patients from the call list for prescription renewals to confirm refill and shipping dates.
• Process transferred, new, and refill prescriptions when received via Phox, Fax, Email, Phone, or other means.
• Filling/Packaging of prescriptions following all guidelines to ensure accuracy and patient safety. Do so according to the
• Standards of Practice of the Ontario College of Pharmacists and under supervision of Regulated Pharmacy Technicians and Pharmacists.
• Shipping of prescriptions and other orders when called upon.

3. Inventory Management:

• Place and receive all orders.
• Monitor inventory levels to always ensure in-stock position to the best of your ability.
• Put away orders including stock rotation and ensuring cold chain is managed as appropriate.
• Perform formulary analysis and management to optimize formulary adherence benefits.
• Monitor out-of-stock and drug supply issues and communicate to the team.
• Participate in other inventory activities such as cycle counting, adjustments, annual count, expiry checks, returns for damage or expiry, and drug destruction.

4. Customer Service and Communication:

• Answer phones and manage or transfer calls as needed.
• Serve as a point of contact for patients, healthcare practitioners, and organizations.
• Demonstrate exceptional customer service and communication skills in all interactions.

5. Additional Duties

• Complete additional duties as assigned by Team Lead.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a pharmacy or healthcare setting preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Familiarity with pharmacy software systems (Kroll, PACMed Core).

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.


Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.


We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.


Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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