Job Description

About Us:
We are a busy and growing medical clinic dedicated to providing exceptional patient care. We are currently seeking a highly organized, professional, and friendly Medical Receptionist to join our team. If you thrive in a fast-paced environment, have strong technical skills, and enjoy interacting with patients, we would love to hear from you.

Key Responsibilities:

• Greet and check in patients in a courteous and welcoming manner

• Answer incoming phone calls efficiently and professionally

• Call patients requesting our services

• Schedule and confirm patient appointments using our Electronic Medical Records (EMR) system

• Maintain accurate and up-to-date patient records

• Process insurance information and assist with billing inquiries as needed

• Promote clinic services where appropriate through soft selling techniques (e.g., informing patients about additional services, new programs, or wellness initiatives)

• Manage a variety of administrative tasks, including filing, scanning, and data entry

• Maintain a clean, organized, and professional front desk area

• Handle multiple tasks while maintaining attention to detail and providing excellent service

• Communicate effectively with medical staff and patients to ensure smooth clinic operations

Qualifications:

• Minimum 1–2 years of experience as a medical receptionist or in a similar healthcare administrative role

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required

• Experience working with Electronic Medical Records (EMR) systems is mandatory

• Demonstrated selling skills with the ability to promote services in a respectful, patient-centered manner

• Exceptional multitasking, organizational, and time-management skills

• Strong interpersonal and communication skills, both verbal and written

• Positive, upbeat demeanor with a commitment to providing outstanding customer service

• Ability to handle sensitive and confidential information with discretion

• Professional appearance and attitude

Preferred:

• Previous experience in a family medicine or specialty clinic setting

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