Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide

• Discounted transit passes

• Wellbeing programs

• Recognition programs

• Tuition reimbursement

• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented Security Officer to join our team.

Job responsibilities include, but are not limited to, the following:

• Provide technical expertise and practical application of hotel security and safety procedures.

• Perform tasks related to: Security and Access Control, and Occupational Health and Safety and First Aid Procedures.

• Conduct regular patrols during shifts covering the hotel spaces and public areas, per company standards.

• Prepare reports at the end of each shift, including log-book entries, general occurrence, fire alarm and medical reports.

• Respond to complaints from guests and patrons when called upon.

• Review CCTV footage and monitor cameras as required.

• Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs.

• Adhere to Emergency Response Procedures, including a fire prevention program to established legal requirements.

• Perform special investigations as required.

• Perform tasks related to crowd control and perimeter security of the building footprint and various outlets.

• Maintain a close working relationship with all departments in the hotel.

• Maintain on-going communications with the Vancouver Police Department, RCMP VIP Section and any other security agencies and assists with special security arrangements for VIP visits when requested.

• Respond to accidents/incidents, providing First Aid to colleagues or guests, as required.

• Complete accident investigation paperwork, incident reports and first aid paperwork per WorkSafeBC requirements.

• Provide coverage to the Concierge Team on overnight shifts in the Residences.

• Responsible for access control to the hotel and our Residences.

• Ensure compliance to all provincial and federal legislation, hotel policies, standards and security core practices.

• Undertake other ad-hoc responsibilities, as required

Hourly wage is at $30.13.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Minimum 2 years previous work experience in a Security Officer role in a luxury hotel environment is preferred

• Active possession of BC Security Workers License

• Valid Level 2 or 3 Occupational First Aid License

• Knowledge of Criminal Code and municipal by-laws

• Typing/Basic Computer skills (MS Word, Outlook)

• Conflict resolution skills and decision-making abilities

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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