The ServiceNow Engineer delivers enterprise-level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management (ITSM), patching cloud servers and applications, designing in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting system issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team. This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.
An Active TS/SCI Clearance with Polygraph
DoD 8570 IAT Level II Certification Security+
Experience in a Tier 3 ServiceNow role for at least 5 years
Experience with ITSM principles and ITIL best practices
Excellent debugging and troubleshooting of existing code bases
Excellent communication and mentoring skills
Knowledge of Agile methodology
Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Software development and release management experience
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