Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Taiwan
Employment Status: Permanent Employees - Individual knowing Japanese language will have edge
Req ID: 27091
On-Site Service & Troubleshooting
Perform scheduled maintenance, repairs, and upgrades on large capital equipment.
Diagnose and resolve complex mechanical, electrical, and software issues.
Ensure minimal downtime and optimal performance of customer machinery.
Document service activities and provide detailed reports.
Remote Support & Diagnostics
Track the remote support activities for the assigned customer base and take action if needed
Monitor machine performance remotely and proactively identify potential issues.
Guide customer personnel through troubleshooting steps.
Key Account Management Support
Serve as the primary technical contact for assigned key accounts.
Understand customer-specific needs, processes, and expectations.
Collaborate with sales, R&D, engineering, and technical support to deliver tailored solutions.
Technical Performance
First-Time Fix Rate (FTFR)
% of service visits resolved without need for a follow-up visit.
Indicates technical proficiency and preparation.
Preventive Maintenance Compliance
% of scheduled maintenance tasks completed on time.
Ensures reliability and reduces unplanned downtime.
������ Customer-Centric KPIs
Customer Satisfaction Score (CSAT)
Based on post-service surveys or feedback forms.
Direct measure of customer experience and relationship quality
Japanese Language is must
Response Time to Service Tasks
Average time taken to acknowledge and respond to a service visit request.
Critical for customer trust and SSA adherence.
�� Strategic & Account-Focused
Key Account Uptime %
Average operational uptime of machinery at key accounts.
Service Revenue from Key Accounts
Revenue generated through service contracts, upgrades, or spare parts.
Indicates value delivered and account growth.
Technical Feedback Loop
Number of actionable insights or reports submitted to R&D or product teams.
Encourages continuous improvement and innovation.
✅ EHS – Health and Safety
DART rate
Measures serious workplace injuries (Days Away, Restricted, or Transferred).
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
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