株式会社on call 本部のコールセンター(現場統括管理)(看護師/准看護師)求人 Job at 株式会社on call 本部, 東京都 港区

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  • 株式会社on call 本部
  • 東京都 港区

Job Description

コールセンタースタッフとしてだけでなく、現場のマネジメントと品質向上をリードする役割を担っていただきます。具体的には以下の業務をお任せします。

コールセンター運営管理:日々の業務進行を管理し、スムーズなオペレーションを実現

スタッフの指導・育成:オペレーターの教育や研修を実施し、対応品質の向上をサポート

品質管理・改善提案:顧客目線でのサービス向上を目指し、応対品質や業務フローの最適化を推進

数値管理・分析:対応件数、応対時間、満足度などのKPIを分析し、改善策を策定

クレーム対応・エスカレーション対応:適切な対応を行い、サービスの信頼性を向上

経験を活かして、より良いサービスを提供するための改善提案やチームの牽引をお願いします!

・転勤の可能性なし

・業務範囲変更の可能性あり:CS業務

応募要件:正看護師免許必須

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