Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Benefits
Job Summary
A Registration Review Specialist works in a high volume, fast paced environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Registration Review Specialist must be able to work efficiently under pressure in urgent situations. They are responsible for order management as well as verifying patient demographics, insurance information, medical necessity, and pre-authorization requirements. Calculates patient estimates based on the service scheduled, the contracted plan and reimbursement allowances, benefits, and out of pocket thresholds. The Registration Review Specialist may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications, and schedule appointments with the Financial Navigation Team.
Job Requirements
Education
Required: High School Diploma or Equivalent
Experience
Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience
Skills
Excellent customer service and interpersonal skills
Knowledge of medical terminology or CPT or procedure codes
Strong computer and relevant application use skills
Ability to multi-task in a fast paced environment
Ability to effectively adapt and respond to urgent needs and requests
Demonstrates initiative and self-motivation
Working knowledge of health insurance plan benefits
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Licensure/Certification/Registration
Preferred: CHAA or CRCR
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