Job Description

Milo & Dexter is a proudly Canadian brand rooted in classic silhouettes, timeless craftsmanship, and a commitment to domestic manufacturing. We operate at the intersection of heritage and function—offering premium garments that are fully made in Canada with intention and care. As we scale our operations, we are looking for a highly organized and motivated Operations Manager / Assistant to keep our backend humming across fulfillment, production, inventory, and customer engagement.

Role Overview

This hybrid role bridges hands-on fulfillment tasks with proactive operational support. You’ll work closely with our founder and vendors to ensure timely production runs, smooth procurement, accurate inventory tracking, and responsive customer service. Your role is critical to delivering the seamless, high-quality experience our customers expect.

Key Responsibilities

Fulfillment & Logistics

• Oversee all online order fulfillment, including pick/pack/ship via our Shopify backend.
• Coordinate with warehouse partners or in-house fulfillment teams as needed.
• Manage shipping supplies and liaise with couriers for pickups, tracking, and delivery issues.
• Monitor fulfillment SLAs and resolve delays or order anomalies.

Procurement & Production Coordination

• Liaise with Canadian fabric mills, manufacturers, and trim suppliers for order placements and follow-ups.
• Track production timelines and update internal calendars to ensure key delivery dates are met.
• Prepare procurement schedules and ensure raw material availability in sync with production runs.
• Support invoice tracking and payment coordination with suppliers.

Inventory Management

• Maintain up-to-date inventory records across raw materials and finished goods.
• Perform regular stock counts and flag discrepancies.
• Create and manage SKU-level reporting for restocks, low inventory, and product launches.
• Help set up and manage barcoding, tagging, and packaging systems.

Customer Service Support

• Handle inbound customer service inquiries via email and Shopify (e.g., order status, sizing, returns).
• Escalate complex cases and collaborate on improving our customer communication touchpoints.
• Maintain a polite, helpful, and brand-aligned voice in all communications.

Admin & Operations

• Assist with operational tasks such as invoice entry, shipping claims, product tagging, and internal updates.
• Track expenses related to production, fulfillment, and logistics.
• Support the founder with special projects, seasonal campaigns, or vendor meetings.

Qualifications

• 2+ years experience in operations, fulfillment, or customer service (experience in fashion/e-commerce a bonus).
• Excellent organization and time management skills.
• Comfortable using tools like Shopify, Google Sheets, Slack, and label printing software.
• Strong written communication and interpersonal skills.
• Fluent in English (French an asset, but not required).
• Ability to lift/move boxes and manage some hands-on product handling when needed.

Working Style

• Self-directed and reliable; you follow through and problem-solve proactively.
• Comfortable juggling multiple priorities and seasonal demands.
• You care about Canadian manufacturing and want to contribute meaningfully to a growing heritage brand.

Nice to Have

• Knowledge of textile or garment production workflows.
• Experience with e-commerce integrations (e.g., Shopify apps, shipping plugins).
• Previous experience in a startup, studio, or small brand environment.

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