Job Description

Job description

Why Join BoomerangFX?

BoomerangFX isn’t just a company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape.

With headquarters in Miami and offices spanning Canada, the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.

BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.

Role Overview

The Practice Management Consultant will be responsible for delivering training and onboarding support to new BoomerangFX users and employees, including conducting live software training & demonstrations. You will provide SaaS Implementation support to our clients who operate private medical aesthetic practices across North America and International markets. You will be responsible for multiple SMB accounts and will need strong project management skills.

You will need experience with SaaS Implementation/training and act as a Subject Matter Expert of the BoomerangFX platform. You are confident in your customer support skills and adept with the use of technology and developing training guides.

Scope of Duties:

• Deliver training on our practice management software to new clients and employees
• Act as primary software trainer and onboarding support to your portfolio of clients.
• Serve as a single point of customer contact during the implementation ensuring client satisfaction
• Manage client escalations and work with cross functionally to resolve client concerns
• Train clients through key software learning milestones for effective Software application usage.
• Own client retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
• Assist in the review of client processes and the development of new workflow plans.
• Manage client relationship during the implementation process.
• Communicate progress updates weekly or as agreed upon with client and team
• Continuously learning and acting as a subject matter expert on product updates, features, and fixes across our product portfolio
• Successfully hand off to customer success team when client has successfully completed process.
• Perform other duties as needed and directed by leadership

What You Offer:

• Bachelor’s degree in a relevant field (health sciences, business, etc.)
• Practical experience in a related field (private healthcare sector or medical aesthetics space)
• Software implementation, customer success or project management experience within a SaaS company
• 3+ years of experience in a client facing/support role
• Experience with project management software and CRM tools (like HubSpot)
• Ability to understand private healthcare operations and workflows
• Strong organization and project management skills with attention to detail
• Excellent communication skills and interpersonal skills,
• Strong technical skills to interact with customers remotely
• Willingness to travel within Canada and the United States for workshops

What is in it for you:

At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off – we offer a unique opportunity to be part of a high growth, and game changing environment.

• Salary: $65,000 - $70,000 + Bonus!
• Entrepreneurial Mindset: We believe in creating an environment that encourages ownership, innovation, and collaboration.
• Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals who are committed to mutual growth, learning, and achieving goals together for a company headed towards IPO.
• Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
• High performers are celebrated and rewarded: With a results-driven culture, you’ll have opportunities to shine, grow, and reap the benefits of your contributions through generous performance-based incentives and advancement opportunities.

Accessibility Statement:

BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at recruitment@boomerangfx.com.

Job Tags

Similar Jobs