Job Description
JOB SCOPE:
· Responsible for the day-to-day Guest Customer Service in a safe and efficient manner while guests are at the pools. You are the Guest’s Host while they are at the pool.
JOB FUNCTIONS:
· Preparation Tasks:
1. Pool Area looks neat and clean.
2. Ensures towels are on benches.
3. Cleans pool side tables.
4. Places one rolled towel on each lounge chair.
5. Opens umbrellas that were previously closed overnight.
6. Cleans Pavilion, including the tables, chairs, lamps and other decorations if needed.
· Daily Tasks:
1. Check in hotel guests to pools. Verify they are guests of hotel.
2. Welcome them at the Pool Gate.
3. Guide them to their pool chairs.
4. Informs guests of the Pool Policies as they are being seated.
5. Be available to hotel guest so they may get your attention quickly.
6. Ensure tables and umbrellas and chairs are ready for guests.
7. Bring water and towels to hotel guests.
8. Ensure Hotel Guest drink and food orders are taken and brought to them in correct time span by the pool servers.
9. When Hotel Guest in pool, straighten up their chairs and towels.
10. Hotel Guest music should be by their earphones only.
11. Ensure the hotel music is playing appropriately.
12. Clean sunglasses, help with pool amenities etc.
13. Regularly collects dirty towels and brings them to be cleaned.
14. Throughout the day get new clean towels, rolls them according to standard and stacks them on the towel rack.
15. Frequently check that all lounge chairs and benches have towels.
16. Collects trash and dirty dishes from pool and activities areas.
17. Assists guests in other needs they might have at the pool.
18. Maintains guests’ satisfaction as his/her priority.
19. Ensures sufficient towels are available for guests.
20. Adjusts out of place lounge chairs.
21. Communicates with manager about any supply needs or maintenance requests.
22. Follows and works according to the Standard Operating Procedures.
23. Other tasks as required.
The pay rate for this position is $19.00 per hour.
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